Shipping policy

Shipping Policy

Last updated: 6 October 2026

Shipping costs

Tracked shipping costs $4.95 (shown in your own currency at checkout, €4.23 in the eurozone) on orders under €75. Orders of €75 or more ship free, which covers every order of 3 or more boxes or jars. The exact shipping cost is always shown at checkout before you pay.

Where we ship

We ship to: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, the United Kingdom and the United States. Snoozy Stars (melatonin) are not available for delivery to the United Kingdom, Ireland, Switzerland, Denmark, Sweden, Norway, Australia and New Zealand; the Magnesium Evening Drink ships to all countries listed.

When your order ships

Our first production batch ships on 10 October 2026. Orders placed before that date are dispatched on that day, in the order they came in. After that, orders are dispatched by our fulfilment partner within 1 to 3 business days. As soon as your order ships you receive a confirmation email with a tracking link.

Estimated delivery times

  • United States, United Kingdom, Netherlands, Germany, France, Spain, Belgium, Italy, Ireland, Austria, Luxembourg & Portugal: 8 to 14 business days after dispatch
  • Canada, Australia & New Zealand: 8 to 16 business days after dispatch
  • Switzerland, Denmark, Sweden, Norway, Finland, Poland & Singapore: 8 to 18 business days after dispatch

Delivery times are estimates and start from the day your order ships. Most parcels fit through the letterbox, so you do not need to stay home for delivery.

Duties and taxes

Prices in the European Union and the United Kingdom include VAT. For other countries, prices exclude local import duties or taxes; where these apply they are collected by the carrier on delivery.

P.O. Boxes

We currently do not ship to P.O. Boxes. Please provide a residential or business address at checkout.

Order tracking

You can follow your parcel at any time using the tracking link in your shipping confirmation email. Tracking may take 24 to 48 hours to become active after the shipping label is created.

Delayed or lost parcels

If your tracking has not updated for more than 7 business days, or your order has not arrived within the estimated delivery window, contact us at info@trynaturescharge.com. We will investigate with the carrier and, where a parcel is confirmed lost, send a free replacement or issue a full refund.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible; we can usually correct the address if the order has not yet shipped.

Questions about shipping? Email info@trynaturescharge.com. We reply every day, including weekends.