Cancellation policy

Subscription Policy

Last updated: 6 October 2026

This Subscription Policy applies to all "Subscribe & Save" purchases made on trynaturescharge.com, operated by Wildcard Growth LLP, trading as Nature's Charge ("we", "us"). It applies in addition to our Terms of Service, Refund Policy and Privacy Policy.

1. What a subscription is

A subscription is an automatically renewing order. When you choose a Subscribe & Save option, you agree that we deliver the selected product to you on a recurring basis and charge your chosen payment method for each delivery, until you cancel.

2. Delivery frequency

Your delivery frequency depends on the supply you select and is shown before you order and in your order confirmation:

Magnesium Evening Drink: 1 box every 30 days, 3 boxes every 90 days, or 5 boxes every 150 days.
Snoozy Stars: 1 jar every 45 days, 3 jars every 135 days, or 5 jars every 225 days.

3. Pricing and billing

The subscription price shown at checkout is the price you pay for each delivery, including VAT where applicable. Shipping is charged as described in our Shipping Policy: free on orders of €75 or more, otherwise $4.95 tracked shipping. The subscription discount applies to every renewal for as long as your subscription is active. Renewal payments are charged automatically to the payment method you used at checkout, a few days before each delivery is prepared. You receive an email reminder before every renewal charge.

If we need to change the price of your subscription, we will notify you by email at least 30 days in advance. You can cancel at any time before the new price takes effect.

4. Pre-orders

If you subscribe before our first batch ships, you pay for your first delivery when you place the order. Your first box ships on the ship date shown on the product page and in your confirmation email. Your renewal schedule starts from that first delivery, not from the order date. You can cancel such a subscription at any time before it ships for a full refund.

5. Pausing, skipping and cancelling

You can pause, skip a delivery, change your frequency or cancel your subscription at any time, free of charge, without giving a reason:

through the "Manage subscription" link in your subscription emails, or
through your customer account on trynaturescharge.com, or
by emailing info@trynaturescharge.com.

Cancellations take effect immediately for all future renewals. To avoid being charged for the next delivery, cancel or skip before the renewal charge date shown in your reminder email. A renewal that has already been charged and shipped is treated as a normal order under our Refund Policy.

6. Right of withdrawal

As a consumer you have the legal right to withdraw from your first order within 14 days of receiving it, without giving a reason. On top of that, the first delivery of every subscription is covered by our 90-night money-back guarantee, as described in our Refund Policy.

7. Payment failures

If a renewal payment fails, we will notify you by email and retry the payment. If payment continues to fail, we may pause or cancel your subscription. No delivery is made until payment has been received.

8. Availability

Subscriptions are available in the countries we ship to. Snoozy Stars are not available in countries where melatonin supplements are restricted; in those countries only the Magnesium Evening Drink can be subscribed to.